Most helpful review

Wrong golf bag delivered -- twice !!

I ordered a cart golf bag as a birthday gift. When I saw nothing arrive within the next 10 days, even though the bag was theoretically in stock, I called and was told they were moving their warehouse, so they had some delays... I waited patiently an extra 10 days, so missing the birthday date, and finally got .... a carry bag of the same brand -- so not the one I ordered. I called, got return instructions which I followed to the letter, including paying upfront for the return shipping, then was delivered exactly the same bag in return 2 weeks later!! No call, no explanation, no email, nothing.... just a note inside the package saying "please resend". Never again with Direct Golf UK -- this is the worst e-commerce experience so far.
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ID
#482412 Review #482412 is a subjective opinion of poster.
Location
Neu Isenburg, Hesse

Supplied Ultracaddy Trolley that has never worked properly.

My wife bought me an Ultracaddy Trolley which has never made a complete round of golf. the battery either was not retaining charge or the charger was not working. Eventually a replacement charger was sent but still no improvement. The drive controller on the handle would then not turn fully off and now will not turn on at all. Repeated complaints for action have been ignored other than requests to return it to them in original packaging and I'm sure nothing would then happen either. My order number is 200712****1118. Any advice on how to proceed would be welcome.
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ID
#139147 Review #139147 is a subjective opinion of poster.
Location
London, England

Many problems - No service

I bought my Ultracaddy in February and it arrived with the plastic cover for the battery and electronics smashed in transit and a split pin for one of the wheels broken. I tried contacting but gave up when I found the voice mailbox full. Since then I have had to repair the trolley several times and currently it is completely US due to a blowing fuse on the battery connection. When it was working it still was not very good as I could only take it where there was grass and in my travails off fairway, I am often separated from my clubs. Avoid this product.
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ID
#135097 Review #135097 is a subjective opinion of poster.
Location
Paris, Ile-De-France
New Reviewer

Ultracaddy gone wrong

I agree with all the comments made about this company I have been trying to obtain parts for my Ultracaddy without success. Good news! I have discovered a company called UK Sports - email address uksportsimports.com - Tel: 01384 48****. They sell a trolley they call Hillman Ultralite which is an exact equivalent of the above Ultracaddy. They stock parts which are available for purchase and they despatch said parts the same day. Staff, are very friendly and believe it or not - they return phone calls. Duncan, is their technical guy, who also returns calls. Recommended by a very satisfied customer. I do think they are well worth a try if you are experiencing trolley problems. I will certainly use them again. Graham - Lossiemouth
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ID
#132296 Review #132296 is a subjective opinion of poster.
Location
Manchester, England

Golf store direct

My husband received his Ultra caddy full Monty last december from Golf Store Direct. Due to a long illness he has only used it a dozen times since then. It has now packed up. Shame, as he was so pleased that his energy is returning and he can play again. He hasn't the strength, though, to play without it. After reading your report he has decided not to bother to return it. There is someone at his golf club who comes once a week to repair trolleys. It will cost us, which is wrong. At least your comments saved us bother.
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1 comment
#27544

I am in the same boat regarding the electric trolley. I had an electrician look at it but he could not fix it. If you get your trolley fixed could you let me know.

Thanks

ID
#130569 Review #130569 is a subjective opinion of poster.
Location
Coventry, England
New Reviewer

Golfstoredirect. Unable to get Ultracaddy repaired

Having gone to the premises of Golfstoredirect.com I got my remote control ultracaddy trolley replaced. It has now gone wrong again so unable to contact them like before I visited their site again but they have now gone and I am unable to trace them. Anyone know where I can get the trolley fixed? I thought I had crcked it first time by obtaining their telephone number, not the 0870 number advertised, but it is to no avail. With the web site now not responding and the premises vacated (although their computer terminal is still there) my only hope is to find someone who repairs these trolleys. It seems to be a genuine make so I would hope that there is somewhere available for repair, although as the company has disappeared, maybe gone bust as I don't think it could have been a *** as the equipment was delivered and replaced the first time.
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1 comment
#27208

Ray,

sorry to hear of your trouble you are correct they have gone bust and I too have had problems with my trolley and the charger. If you find somewhere to repair I would be interested if not , I may consider buying for spares for mine.

PMcc146711@***.com

ID
#128655 Review #128655 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Unable to contact

Really poor service. My Ultra caddy was less than two months old when the battery charger failed and I can't contact them to get a replacement. There is also an intermittent problem with it starting up. Probably a loose wire somewhere, but of course, no details on how to fix. The so called manual has limited information, certainly not enough for me to be able to take the thing apart accurately. This product was bought for me as a present from my daughter. What a shame that I have to tell her she has been ripped off Don't bother with this company. They are rubbish!
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ID
#126631 Review #126631 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Took Money but no serviceable goods arrived

I posted a complaint re golfstoredirect. They are part of the company GD Trading Ltd. I purchased a Golf Trolley (Electric) for the sum of £159.99. It was badly damaged on delivery and I returned it asking for my money to be returned. The did not happen. Following investigation I am now informed GD Trading Limited IS IN LIQUIDATION. Creditors Meeting held 21st May 2008. A compliance order was issued in April stating that the Company could no longer sell the non compliant goods. ie Electric Golf Trolleys. On the 7th May 2008 the Director concluded there was no alternative but to place the Company in liquidation. The Liquidators are Messrs Poppleton and Appleby of 35 Ludgate Hill Birmingham B3 1EH. It looks as if no monies will be forthcoming.
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ID
#126368 Review #126368 is a subjective opinion of poster.
Location
London, England
Loss
$159
New Reviewer

Dreadful products and customer service

I bought a trolley at Xmas with a 36 hole battery. The battery ran out after just 17 holes. After they refused to reply to my emails or phone calls I went to the place in the Midlands where they assembled the trolleys and they gave me another battery which has been fine. The only problem now is that the trolley is falling apart as it is just not up to the job as it cannot take the weight of a proper trolley bag and the motor is malfunctioning. Under no circumstances should you buy from this company as you will not get what you pay for!
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ID
#126267 Review #126267 is a subjective opinion of poster.
Location
London, England
Loss
$300
New Reviewer

Golfstoredirect.uk - promised refund for received damaged goods

Ordered Golf Trolley early April, arrived damaged. Emailed photographs and reported. They arranged collection on the 24th April, since then nothing. I was informed by email one goods back with them they would refund monies into my bank within fourteen days. No such thing. Still waiting! My emails, telephone calls are not answered. Maybe Dave Cattell who put his name to one email I received would like to refund my monies directly from his pocket as he promised his company would do this. Do not buy anything from GD Trading Ltd. Company Number 520**** based in Warwickshire. They are definitely Con Merchants.
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ID
#122800 Review #122800 is a subjective opinion of poster.
Location
London, England
Loss
$320
New Reviewer

My electric trolley has broken and not been collected

I bought an electric golf trolley fromgolfstoresdirect in March 2008. Ordeer no. 200803****1504 It only worked intermittently and has now stop working altogether. I have the guarantee for twelve months but cannot contact the company. I have e-mailed Golf Direct many times and got no reply. My electric trolley also broke down on the golf course. It is all boxed up and ready for collection but the company is not replying to my e-mails and I have not phone number for the company. I am not satidfied with the product and want my money back. Where can I get help? Peter Godfrey
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ID
#122789 Review #122789 is a subjective opinion of poster.
Location
London, England
Loss
$320
New Reviewer

I bought a broken trolley from golfstore direct and cannot contact them

They collected my trolley 3 weeks ago and said they would return my money, now I cannot get in touch with them - an absolute disgrace. I already sent one back as it was faulty, they sent another which arrived broken, they sent the spasre part. The trolley then broke down on the golf course. I have now called them every day at least twice for the last 3 weeks and received no reply. I have emailed them on numerous occasions and again have received no reply - Is there anyone out there who can help. I am at a complete loss.
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1 comment
#12988

I agree with all the comments about this company. Do NOT buy from them. Customer service is horrible.

The owner of the company is Mr. Glynn Dore of 173 Lyham Road, London SW2 5PY. The Company Secretary is Ms. Rosanne Sayers of 2B The Malins, Warwick CV34 6QU. The registered office is located at Unit 4, The Stable Yard, 16A Balham Hill, London SW12 9EB, which is the location for their accountants (Smarts Accountants Limited).

All this information is publicly available via Companies House. I just want people to avoid doing business with any of these people/businesses.

I leave it up to you to track down any other contact information for this company, but any of these people/businesses should be able to answer your questions.

ID
#121418 Review #121418 is a subjective opinion of poster.
Location
London, England

Golfstoredirect.co.uk is a trading name of GD Trading Ltd.

Trolley received in December went wrong in April. unable to contact or get reply to emails. Have contacted Office of Fair Trading who gave me information how to pursue the issue.See templte for letter of complaint. --- RECORDED DELIVERY The Manager G D Trading Unit 11 Warwick House Industrial Park Southam Warwickshire CV47 2PT Your full postal address Your postcode Your telephone numbers Today’s date The Owner/Manager’s name (or The Manager) Retailer’s name Retailer’s address Retailer’ postcode Dear [owner/manager’s name or Sir/Madam] Sale of Goods Act 1979 (as amended) On [date of purchase], I bought a [insert description of what you bought, i.e. 2-seater sofa] from you for £xxx which is faulty. The problems are: [list the faults, for instance] 1. The arm of the sofa is loose 2. Nails are sticking out at the side 3. One of the cushions has flattened. I complained about this to you on [insert the date of your telephone call(s)]. I have heard nothing since. I wish to reject the goods and claim a replacement/refund. Please respond to my complaint within seven days. Yours sincerely/faithfully [Insert your name]
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5 comments
#103062

Our factory produces and sells electric floor cleaners/electric street sweepers, horse carriages, golf trolleys/carts, mobility scooters, electric shopping carts,fishing tackles,trikes and wooden hand carts, etc. Please have a look at our website www.disexprogroup.com and you'll find our products on it.

Please tell me your email address so that we can send quotation for our products to you by email. And please send your emails to sales@***.com If you have any metal parts for customization, just send samples to us and we can produce them for you according to your metal part samples because we have all kinds of machines.I'm looking forward to hearing from you very soon!Yours sincerely,Ericemail address: sales@***.comMSN Messenger: ericcheng938@***.com skype: ericcheng938mobile: 0086-13****64306Tel: 0086-57*-8218****fax: 0086-57*-8218****address: Lingxiazhu Industrial Zone, Jinhua city, Zhejiang province, Chinawebsite: www.disexprogroup.com

#18689

My Daughters purchased a Ultra electric golf trolley for Xmas THREE trolleys later the latest has now broken. I have been unable to contact the company, the do not reply to E Mails or answer the phone. I will now have to take this matter up with my credit card company.

My advice is not to purchase anything from this company.

#13940

:( Have had the same problem with trolley as listed above, just found out GD Trading are no longer in business!!! There website advises to contact Poppleton and Appleby, whoever they are!

#11524

I purchased an Ultra Caddy Electric Golf Trolley from GolfStoreDirect in February and I have had numerous problems. The trolley pulls to the right, the battery charger caught on fire and the on/off switch came off in my hand.

I have sought advice from the Office of Fair Trading and have written to the Company demanding a reply by 19th May. If I do not receive a reply I will seek reimbursement from my Credit Card Company.

#11461

I agree with all the comments about this company. Do NOT buy from them. Customer service is horrible.

The owner of the company is Mr. Glynn Dore of 173 Lytham Road, London SW2 5PY. The Company Secretary is Ms. Rosanne Sayers of 2B The Malins, Warwick CV34 6QU. The registered office is located at Unit 4, The Stable Yard, 16A Balham Hill, London SW12 9EB, which is the location for their accountants (Smarts Accountants Limited).

All this information is publicly available via Companies House. I just want people to avoid doing business with any of these people/businesses.

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ID
#119617 Review #119617 is a subjective opinion of poster.
Location
London, England

Purchase by debit card - no redress

www.Golfstoredirect.co.uk took my money by debit card 14 days ago for a golf trolley battery. No goods have been delivered although they say "Next Day Delivery". The bank cannot help as I paid by debit card. There is no address on the website for golfstoredirect except an Email address to which I have sent 3 emails but they have not answered any of them.There is no telephone number either on the website so it appears they are hiding their contact details. I wonder why??? Are they bust I wonder or does anyone have any info about them please.
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2 comments
#23427

I wrote their number down before they removed it from their website but they rarely answer. When they do they sound all genuine when they are actually full of rubbish. For anyone who needs it, the number is 0870 803****, good luck.

#11465

I agree with all the comments about this company. Do NOT buy from them. Customer service is horrible.

The owner of the company is Mr. Glynn Dore of 173 Lytham Road, London SW2 5PY. The Company Secretary is Ms. Rosanne Sayers of 2B The Malins, Warwick CV34 6QU. The registered office is located at Unit 4, The Stable Yard, 16A Balham Hill, London SW12 9EB, which is the location for their accountants (Smarts Accountants Limited).

All this information is publicly available via Companies House. I just want people to avoid doing business with any of these people/businesses.

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ID
#119506 Review #119506 is a subjective opinion of poster.
Location
London, England
New Reviewer

Complaint have not received goods

Golf store direct were quick enough to debit my credit card for payment for my golf trolley. despite repeated phone calls and e mail still no sign of trolleyt Have been in contact with credit card company and they are to try and recover payment from golf store bank. I intend to contact Consumer Protection in Stratford on Avon to see if they can shed some light on the company. also contact some of the Sunday Newspapers I would not recommend this company to any person and will buy another electric golf trolley from another company, probably local to my home in Dundee
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ID
#119480 Review #119480 is a subjective opinion of poster.
Location
London, England
New Reviewer

No after sales service

I purchased an Utracaddy electric golf trolley from Golfstoredirect under 2 years ago. It broke once and I was able to take the motor apart and fix it. Now it is dead (battery is fine) but I need parts for my Ultracaddy golf trolley from Golfstoredirect to fix it now.. There is nobody else that supplies parts. Everything is out of stock. No answer to emails or phones. They will process your order for a new product but if it goes wrong, you cannot get it fixed. £149 for less than 2 years is not good. I suggest you look elsewhere an check that you really CAN get spares. Not recommended at all.
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3 comments
#80313

I have an ultracaddy for £199 that stopped working within 12 months, unable to contact golfstoredirect or get the trolly fixed.

I purchased a motorcaddy locally knowing that after sales service was available.

I still have the ultracaddy that might be useful for spares.

please contact rogerintegrated@***.com

#61425

I too have an Ultracaddy. So far I have made two lower leg sections and changed all the electrics.

I am now defeated because part of the handle joint has sheared. I cannot find one and it is impossible to make.

#11463

I agree with all the comments about this company. Do NOT buy from them. Customer service is horrible.

The owner of the company is Mr. Glynn Dore of 173 Lytham Road, London SW2 5PY. The Company Secretary is Ms. Rosanne Sayers of 2B The Malins, Warwick CV34 6QU. The registered office is located at Unit 4, The Stable Yard, 16A Balham Hill, London SW12 9EB, which is the location for their accountants (Smarts Accountants Limited).

All this information is publicly available via Companies House. I just want people to avoid doing business with any of these people/businesses.

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ID
#119192 Review #119192 is a subjective opinion of poster.

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